We didn't touch on Squarespace's customer support yet, and that's because there are mixed feelings depending on what Squarespace website reviews you're checking.
Squarespace has a full-featured help center. You can look up answers to specific questions you might have in their help library. They also feature live chat and 24/7 email support.
On the other hand, though, they don't offer phone support, which is a standard feature among other site builder services. Furthermore, you'll get different responses on the quality of the service depending on who you ask.
We've never had any issues with support, but a fair number of users have made their complaints known, citing less-than-stellar service as the reason for their gripe.
All-in-all though, their support offerings are still strong, and there is an ever-growing community ready to help you out if you get stuck with anything.
Squarespace pricing is... pricey...
When you compare squarespace pricing plans, they come in somewhat higher than the competition. Weebly and Wix both offer free plans. Their lowest paid plans are also $8/month, compared to Squarespace's $12/month (take a look at our reviews below).
- Wix review
- Weebly review
Squarespace's high-end plan is also high-priced, considering what comes with it. A few extra dollars might not impact you that much. Businesses on a budget, though, have to consider the extra expense carefully.
...and they skim from your online sales transactions
When you choose one of the two lower-end Squarespace plans, they will deduct a 2-3% fee from your sales on top of the payment processing fee. Not exactly ideal when you are trying to maximize profits when you're just starting your online business.
You can only use Stripe to process payments
Other site builders offer several options for payment processing. Squarespace only uses one—Stripe. They say their high level of integration with Stripe ensures that transactions run smoothly, and there is some truth to that.
There are areas where Stripe is not available, though, and those users are just going to be out of luck. Don't get us wrong; Stripe is a powerful and reliable processor. More options, though, would have been greatly appreciated.
Our Squarespace reviews verdict
We're hoping our Squarespace review helped shed some light on whether or not the platform is right for you. The way we see it, if you're looking for a drop-dead gorgeous site no matter what, you'll find what you need with Squarespace. If you don't like feeling locked in on their all-in-one service, however, you might want to explore other options before you make the plunge.
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